FAQ
General Questions
What is Shades Eyeconic?
Shades Eyeconic is your go-to destination for top designer brands at unbeatable prices. We specialize in offering a wide selection of sunglasses, eyeglasses, and apparel from trending designers such as Costa del Mar, Oakley, Versace, Ray-Ban, Dolce & Gabbana, Burberry, Armani Exchange and more.
Are your products authentic?
Absolutely. At Shades Eyeconic, we source our products directly from the brand vendors. This direct relationship ensures the authenticity of every item we offer. As authorized resellers, we maintain close connections and contracts with our vendors, guaranteeing the quality and authenticity of our merchandise.
How can I contact Shades Eyeconic?
You can reach us at info@shadeseyeconic.com or go to our contact page
When can I contact customer support?
Our customer support is available Monday to Friday: 9:30am - 5:30pm.
Do you offer warranties on your products?
Warranty coverage varies by brand and product. Please refer to the specific product details for warranty information.
Shipping & Returns
What is your shipping policy?
Orders are processed and shipped on business days (Monday - Friday, excluding major holidays). Standard delivery typically takes 5-8 days. Free Standard Shipping is available on all domestic eyewear orders. See our full Shipping Policy here
Do you ship internationally?
At the moment, we only ship domestically within the United States.
What is your return policy?
We offer a full refund within 30 days of delivery, excluding expedited shipping costs. Items must be in their original condition with packaging intact. Before shipping a return, customers must obtain a Return Authorization (RMA) number.
How do I initiate a return?
Customers can use our easy-to-use Return Portal on our website to initiate a return. Once approved, customers will receive an RMA number via email, and their return will be processed.
